Privacy Policy

Last updated: January 2025

1. Information We Collect

1.1 Personal Information

When you place an order or contact us, we may collect the following personal information:

• Full name
• Phone number
• Email address (if provided)
• Delivery address
• City and region information
• Order preferences and special instructions

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Language preferences
• Device information

1.3 Cookies and Local Storage

We use cookies and local storage to enhance your browsing experience:

• Shopping cart contents
• Language preferences
• Website preferences and settings
• Analytics data to improve our services

2. How We Use Your Information

2.1 Order Processing

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your orders
• Arrange delivery to your specified address
• Provide customer support

2.2 Service Improvement

We may use aggregated, non-personal information to:

• Analyze website usage patterns
• Improve our website functionality
• Develop new features and services
• Understand customer preferences

2.3 Communication

With your consent, we may use your contact information to:

• Send order confirmations and updates
• Notify you about new products or promotions
• Respond to your inquiries
• Provide customer service

3. Information Sharing and Disclosure

3.1 No Sale of Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share your information with trusted service providers who assist us in:

• Delivery services (only delivery-related information)
• Payment processing (if applicable)
• Website hosting and maintenance
• Customer support services

3.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal process
• Protect our rights and property
• Ensure user safety
• Investigate potential violations of our terms

4. Data Security

4.1 Security Measures

We implement appropriate security measures to protect your personal information:

• Secure data transmission (SSL encryption)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

4.2 Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

5. Your Rights and Choices

5.1 Access and Update

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Update your contact preferences
• Request deletion of your data (subject to legal requirements)

5.2 Communication Preferences

You can opt out of promotional communications at any time by:

• Contacting us directly
• Following unsubscribe instructions in emails
• Updating your preferences on our website

5.3 Cookie Management

You can control cookies through your browser settings, though this may affect website functionality.

6. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Oman. We ensure appropriate safeguards are in place to protect your information in such transfers.

8. Third-Party Websites

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last updated" date.

10. Contact Information